Refund policy
Return & Refund Policy
Last updated: September 9, 2026
30-DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging when applicable. You may also be asked to provide your receipt or proof of purchase.
HOW TO START A RETURN
To start a return, please contact us at:
Email: seolkwangho123@gmail.com
Phone: +1 213-772-8872
Please contact us before sending any item back. We will provide return instructions and the appropriate return address if your return request is approved.
Items sent back without first contacting us may not be accepted.
RETURN SHIPPING
Return shipping arrangements and costs may vary depending on the reason for the return.
If an item is defective, damaged, incorrect, or affected by an issue caused during fulfillment, please contact us promptly so we can review the situation and determine the appropriate resolution.
For returns due to a change of mind or other reasons not caused by an issue with the product, the customer may be responsible for return shipping costs unless otherwise stated.
DAMAGES AND ISSUES
Please inspect your order upon receiving it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.
Please provide relevant details and photographs when appropriate so that we can evaluate the issue and determine the best resolution.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of products may not be eligible for return, including:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized products
- Certain personal care or beauty products
- Hazardous materials
- Flammable liquids or gases
- Items that cannot be returned for health, safety, or hygiene reasons
We also reserve the right to decline returns that do not meet the conditions of this policy.
If you are unsure whether a particular product is eligible for return, please contact us before sending it back.
SALE ITEMS AND GIFT CARDS
Sale items and gift cards may not be eligible for return or refund unless otherwise stated or required by applicable law.
EXCHANGES
If you would like a different item, the fastest approach is generally to return the original item, if eligible, and place a separate order for the new item.
Exchange availability may vary depending on product availability and the circumstances of the request.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is shipped into the European Union, applicable consumer protection laws may provide a right to cancel or return an order within 14 days without providing a reason.
Where applicable, the item must be returned in accordance with the applicable legal requirements and in a condition consistent with the permitted handling of the product.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If you have not received an approved refund after 10 business days, please contact us at:
Email: seolkwangho123@gmail.com
CONTACT US
If you have any questions about returns or refunds, please contact us:
Critter Corner
LSY LLC
825 Dans Pl
Brea, CA 92821
United States
Phone: +1 213-772-8872
Email: seolkwangho123@gmail.com
